Oh, Big Orange Box Home Improvement Store (BOBHIS). I just needed a hinge for my under-sink bathroom cupboard. I asked your helpful, yet strangely avoidant, associate where those would be located. He pointed and said "all the hinges" are over by the power tools. Of course, you did not carry the one I needed, so I bought a similar hinge. Installed it. Worked fine, but you could tell it was a mis-match.
Needed new rollers for my sliding screen doors. Went to The Big Orange Box Home Improvement Store again. Found the rollers on my own. And, much to my surprise and Joy, I found an entire new species of hinges next to the rollers; far far away from "all the hinges" by the power tools. Since Hinge 1.0 was already used, I was unable to return it. Hinge 2.0 cost twice as much, but was the correct design.
Now, I'd like to ramp up here, and begin my usual foul-mouthed rant regarding BOBHIS, but really, is $4 worth my time, html code, pixels, etc? But it makes me wonder if this kind of treatment is by design. Add up all the BOBHIS $4 errors, and that makes for a tidy profit. Not to mention the standard BOBHIS 3-trip per project minimum, each time having to pass by all the end caps full of guy candy (power sander for $30!!! Full-size kegerator for $399!!!) which I'm sure many guys of the male gender can tell you can be irresistible.
I spend so much time there while working on my personal home improvement projects, that people are beginning to think I work there. Light bulbs? Aisle 4, right side (no florescent dimmable options). Hinges? Let me give you a map. My point, I guess if I have one other than this is a good excuse for a rant, is that BOBHIS seems more intent on getting you out the door (or at least away from whatever poor associate sap was unfortunate enough to 'help' you) than on establishing a good working relationship with it's customers. I guess it's the price one pays for cheaper prices, etc. But I think they could do better. I can help.
I've got to run and put on my orange apron, I have a customer.
Needed new rollers for my sliding screen doors. Went to The Big Orange Box Home Improvement Store again. Found the rollers on my own. And, much to my surprise and Joy, I found an entire new species of hinges next to the rollers; far far away from "all the hinges" by the power tools. Since Hinge 1.0 was already used, I was unable to return it. Hinge 2.0 cost twice as much, but was the correct design.
Now, I'd like to ramp up here, and begin my usual foul-mouthed rant regarding BOBHIS, but really, is $4 worth my time, html code, pixels, etc? But it makes me wonder if this kind of treatment is by design. Add up all the BOBHIS $4 errors, and that makes for a tidy profit. Not to mention the standard BOBHIS 3-trip per project minimum, each time having to pass by all the end caps full of guy candy (power sander for $30!!! Full-size kegerator for $399!!!) which I'm sure many guys of the male gender can tell you can be irresistible.
I spend so much time there while working on my personal home improvement projects, that people are beginning to think I work there. Light bulbs? Aisle 4, right side (no florescent dimmable options). Hinges? Let me give you a map. My point, I guess if I have one other than this is a good excuse for a rant, is that BOBHIS seems more intent on getting you out the door (or at least away from whatever poor associate sap was unfortunate enough to 'help' you) than on establishing a good working relationship with it's customers. I guess it's the price one pays for cheaper prices, etc. But I think they could do better. I can help.
I've got to run and put on my orange apron, I have a customer.
posted by Lou Bricant at
12:35 PM
4 Comments:
duh - shoplifting! and, totally bring back stuff and insist the dude insisted it was right but was not. they're pretty good about sucking up cuz, you know, they rip off the millions :)
Yeah, I should have pushed the issue more (to return the 1st hinge), but finally reached the point that it seemed ridiculous to keep arguing over a $4 item. Should have gone the route of your suggestion that The Associate insisted it was right.
Or, I could have put on my orange apron and refunded the money to myself.
Not to be a conspiracy theorist but, do you think there's any possibliity that Paul from AI,Inc. is moonlighting as the customer service consultant at BOBHIS?
MM: Probably. The rain gutter issue was to be "fixed this Friday [9/24] at the latest". And here we are approaching 9/31 and still no sign. Anyone got a match? Time to light a fire...
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